At our vape shop, customer satisfaction is our priority. Please review our refund and return policy carefully before making a purchase.
Returns
We accept returns within 7–30 days of delivery, depending on the product. To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Proof of purchase (receipt or order number) is required
- Products must be in the same condition as received
Most vape retailers only accept returns on unused items due to hygiene and safety reasons
Non-Returnable Items
Due to the nature of vape products, the following items are final sale:
- Opened or used disposables
- Vape cartridges, pods, and e-liquids
- Clearance or promotional items
These restrictions are standard across vape shops because of safety and contamination concerns
Damaged, Defective, or Incorrect Items
If you receive a faulty, damaged, or incorrect product:
- Contact us within 48–72 hours of delivery
- Provide photos or videos showing the issue
- We will offer a replacement or refund after inspection
Most vape stores require quick reporting for defective items to verify issues early
Refund Process
Once your return is received and inspected:
- You will be notified if your refund is approved
- Approved refunds are issued to your original payment method
- Processing time is typically 5–10 business days
Refund timelines may vary depending on your bank or payment provider
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect items sent
Exchanges are processed after the returned item is received and verified.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- We recommend using a trackable shipping service
Order Cancellations
Orders can only be canceled before they are shipped. Once dispatched, orders must follow the return process.
Important Notes
- Returns sent without prior approval will not be accepted
- Items showing signs of use, damage, or tampering may be rejected
- We reserve the right to refuse returns that do not meet our policy conditions
Contact Us
For all refund or return requests, please contact our support team with your order details. We’re here to help resolve any issues quickly and fairly.ping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@liveresincartsshop.com for questions related to refunds and returns.